Shipping & Delivery Policy

Shipping in New Zealand


MenoMe® uses Courier Post.

  • Target delivery – next business day after dispatch
  • Dispatched same day if ordered before 10.00am on a business day
  • Dispatched next business day if ordered after 10.00am on a business day, on a public holiday or weekend.
  • Tracked

Please note:

  • Courier Post pass Rural, P.O. Box or Private Bag address to NZ Post. If your address falls in these categories your parcel may take 1-2 business days longer to reach it’s destination. Please supply the correct mailing address to ensure your parcel is delivered within a timely manner. Check your address here…
  • By default we send our parcels as ‘signature required’. If it is likely you are not going to be home when the courier calls, and you do want your parcel left please let us know or set up an ATL with NZ Post. If there are no instructions and you are not home when the courier calls they will leave a calling card for you to make arrangements.

International Delivery

MenoMe® uses NZ/Aust Post for international courier.

  • Target delivery time 3 – 8 days tracked after dispatch
  • Dispatched same day if ordered before 10.00am on a business day
  • Dispatched next business day if ordered after 10.00am, on a public holiday or weekend


All ‘urban’ deliveries within New Zealand are by Courier and direct to your door. Please ensure when placing your order you advise us of any special delivery instructions, especially if you are likely to be away from home when the courier calls.

All ‘rural’ deliveries within New Zealand are by Courier Post/NZ Post direct to your mailbox.

All international deliveries are by NZ Post via Air to your mailbox.

Any shortages or breakages must be reported to MenoMe® within 24 hours, preferably by email and quoting your purchase details.

All items purchased from MenoMe® are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier.

Delivery Terms & Conditions

2.1 Any order made via this site is an offer to purchase one or more products. When we receive a valid order we will accept the offer by confirming to you via email that we have received and are processing the order.

2.2 Your order will be delivered by Courier Post/NZ Post.

2.2.1 Shipping is tracked and you will be able to monitor the delivery progress of your order via Courier Post ‘Track & Trace’ service.

2.3 We will not be able to alter your order once the order confirmation email has been sent.

2.4 Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.

2.4.1 Gift Vouchers are a virtual product and delivered by email only

2.5 We can courier to Private Bags, P O Box or Rural addresses – these may take 2-3 days longer.

2.6 We can send orders internationally.

2.7 Delivery charges include packaging.

2.7.1 If the Courier attempts to deliver an item to you that requires the recipient’s signature, and no-one is available to sign for the item, they will then leave a ‘card to call’ at the delivery address.

2.7.2 If you request your order to be left somewhere, meaning no signature for proof of delivery is obtained, we will not be liable for any claims.

2.8 Commencement of delivery

2.8.1 The delivery service commences from receipt of payment for orders received before 1.30pm on weekdays. If your order is placed after 1.30pm on a business day, on a weekend or public holiday it will be processed the next business day.

2.9 Freight Charges within New Zealand

Urban Courier (urban, tracked, next business day):

40+, 55+ – $4.50

Rural Courier (rural, tracked, 2-3 days):

40+, 55+ – $7.50

2.10 Estimated Delivery Times

2.10.1 If we receive your email order confirmation before 1.30pm on a business day, your order should be dispatched the same day. However if your order is received after 1.30pm on a business day then it will be processed the following business day. A small number of orders may require extra processing time and will be dispatched the following business day. Your order may be delayed due to the following: The item requested is currently out of stock; Rural and some residential areas may take additional time; Your credit card details are invalid; You have paid via Internet banking and payment has not cleared; Your billing address has been entered incorrectly; The weekday is a public holiday.

2.11 International Freight charges (NZD) – International Courier, delivery is 3 – 8 working days tracked.

Tracked International Courier 40+, 55+ – $9.00

2.12 You may want to check with your local customs agent regarding duties and taxes as they vary depending on country.

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