Free shipping thoughout New Zealand and Australia on all product orders valued $80 and over. Free shipping throughout New Zealand and Australia on all products purchased via a monthly subscription service.
Shipping in New Zealand
MenoMe® uses Courier Post.
- Delivered next business day North Island, 2-3 working day delivery to South Island
- Dispatched same day if ordered before 1.30pm on a business day
- Dispatched next business day if ordered after 1.30pm on a business day, on a public holiday or weekend.
- Courier Post pass Rural, P.O. Box or Private Bag address to NZ Post. If your address falls in these categories your parcel may take 2-3 days longer to reach it’s destination. Please supply the correct mailing address to ensure your parcel is delivered within a timely manner. Check your address here…
- An alternative urban work/business address would allow for a more speedy delivery. Check your address here.
- By default we send our parcels as ‘signature required’. If it is likely you are not going to be home when the courier calls, and you do want your parcel left please let us know. If there are no instructions and you are not home when the courier calls they will leave a calling card for you to make arrangements.
Delivery to Australia
MenoMe® uses New Zealand Post for international delivery.
- Delivered 10-18 business days untracked, 6-9 days tracked
- Dispatched same day if ordered before 2.30pm on a business day
- Dispatched next business day if ordered after 2.30pm, on a public holiday or weekend.
All ‘urban’ deliveries within New Zealand are by Courier and direct to your door. Please ensure when placing your order you advise us of any special delivery instructions, especially if you are likely to be away from home when the courier calls.
All ‘rural’ deliveries within New Zealand are by Courier Post/NZ Post direct to your mailbox.
All international deliveries to Australia are by Courier Post/NZ Post to your mailbox
Any shortages or breakages must be reported to MenoMe® within 24 hours, preferably by email and quoting your purchase details.
All items purchased from MenoMe® are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier.
Delivery Terms & Conditions
2.1 Any order made via this site is an offer to purchase one or more products. When we receive a valid order we will accept the offer by confirming to you via email that we have received and are processing the order.
2.2 Your order will be delivered by Courier Post/NZ Post.
2.2.1 Shipping is tracked and you will be able to monitor the delivery progress of your order via Courier Post ‘Track & Trace’ service.
2.3 We will not be able to alter your order once the order confirmation email has been sent.
2.4 Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.
2.4.1 Gift Vouchers are a virtual product and delivered by email only
2.5 We can courier to Private Bags, P O Box or Rural addresses – these may take 2-3 days longer.
2.6 We can send orders internationally to Australia
2.7 Delivery charges include packaging, delivery within New Zealand and Australia only
2.7.1 If the Courier attempts to deliver an item to you that requires the recipients signature, and no-one is available to sign for the item, they will then leave a ‘card to call’ at the delivery address.
2.7.2 If you request your order to be left somewhere, meaning no signature for proof of delivery is obtained, we will not be liable for any claims.
2.8 Commencement of delivery
2.8.1 The delivery service commences from receipt of payment to New Zealand residents for orders with payment received before 2.30pm on weekdays. If your order is placed after 2.30pm on a business day, on a weekend or public holiday it will be processed the next business day.
2.9 Freight Charges within New Zealand
Orders over $80 – free shipping
Urban Courier (urban, tracked, next business day NI, 2 business days SI):
40+ – $4.50
40+ subscription – free
Shake It Off® – $7.50
Rural Courier (rural, tracked, 2-3 days NI, 3-4 business days SI):
40+ – $7.50
40+ subscription – $7.50
Shake It Off® – $9.00
NZ Post (rural or urban, P.O. box or private Bag, tracked, 2-3 business days):
40+ – $4.00
40+ subscription – free
Shake It Off® – $7.00
2.10 Estimated Delivery Times
2.10.1 If we receive your email order confirmation before 1.30pm on a business day, your order should be sent the same day. However if your order is received after 1.30pm on a business day then it will be processed the following business day. A small number of orders may require extra processing time and will be dispatched the following business day. Your order may be delayed due to the following:
18.104.22.168 The item requested is currently out of stock;
22.214.171.124 Rural and some residential areas may take additional time;
126.96.36.199 Your credit card details are invalid;
188.8.131.52 Your billing address has been entered incorrectly;
184.108.40.206 The weekday is a public holiday.
2.11 Australia Freight charges (NZD) – We use Courier Post/NZ Post. Delivery is 10-18 working days tracked.
Orders over $80NZD – free shipping
40+ – $12.00 (NZD)
40+ Subscription – $12.00 (NZD)
Shake It Off® – $16.00 (NZD)
2.12 You may want to check with your local customs agent regarding duties and taxes as they vary depending on country.